The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Wi-Fi in rooms
Parking
Car park
Luggage storage
24-hour services
24-hour reception
General
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Lift
Currency exchange
Guest Parking
Electric kettle
Services
Room service
Laundry
Tours/Ticket assistance
Wake up service
Dining
Breakfast
Restaurant
Bar/ Lounge area
Business
Conference room
Children
Cots
Spa & Leisure
Beach access
Room features
Wi-Fi in rooms
In-room air conditioning
In-room safe
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Hair dryer
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Paid films
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
272 Victoria Dock Road,
London,
United Kingdom,
E16 3BY,
Greater London
Map view
street view
272 Victoria Dock Road,
London,
United Kingdom,
E16 3BY,
Greater London
City landmarks
Library
Charlton House
3.3
km
Event hall
The O2
3.7
km
Royal Arsenal
3.7
km
Canning Town
1.9
km
Museum
The Crystal
810 m
Adjacent to North Greenwich Pier
Quantum Cloud
1.6
km
Royal Victoria Dock
The Dockers Sculpture
2.0
km
Three Mill Lane
House Mill
3.1
km
Peninsula Square The O2
DC Exhibition
1.8
km
The O 2 Peninsula Square
STAR WARS Identities at The O2
1.8
km
The O2
I Am the Greatest
1.7
km
The O2 Meridian Gardens
Dinosaurs Unleashed London O2
1.8
km
Gallery
Now Gallery
1.9
km
Harbour
Trinity Buoy Wharf
2.4
km
Park
Greenwich Peninsula Ecology Park
1.8
km
Thames Path
2.5
km
Museum
Cutty Sark
4.0
km
64 Orchard Place Trinity Buoy Wharf
Longplayer
1.3
km
38 Barking Rd
Savers Health & Beauty
1.4
km
Silvertown
3.1
km
39-41 Barking Road
The Who Shop
2.4
km
Park
Bow Creek Ecology Park
1.8
km
Park
Thames Barrier Park
2.7
km
Orchard Place
Alunatime
1.5
km
Peninsula Square
Up at The O2
3.7
km
The Millennium Dome Millennium Way
3.6
km
Edmund Halley Way
Emirates Aviation Experience
3.5
km
Nearby
Convention Centre
ExCeL London
600 m
27 Western Gateway
Emirates Air Line
560 m
Bridge
Royal Victoria Dock and Bridge
480 m
Restaurants
Freemason's Cafe
270 m
27 Freemasons Road
Rotisserie Chicken
630 m
ExCel Exhibition Centre 1 Western Gateway
Airline Cafe & Diner
560 m
Unit 2E Westgate Apartments 14 Western Gateway Royal Docks
Bonnane cafe
730 m
Coral Apartments 17 Western Gateway
Royal Docks Tandoori
730 m
369 Prince Regent Lane
Caffe Fratelli
800 m
Unit 1
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Modern Rooms
Friendly Staff
Smell of Cigarettes
Parking Fee
6.8/10
Nice
Rooms
6.9
Location
7.5
Service
7.0
Dining
6.4
Guest reviews
6.8/10
based on 30 reviews
3.5/5
based on 2002 reviews
7.4
7.4/10 based on 3409 reviews
#746 of 1,154 hotels in London based on Tripadvisor
David
United Kingdom,
June
2024
7.4/10
I had a mixed experience at this hotel. The location was great, right opposite the London Excel DLR station, making it convenient for transportation. The room was clean and serviceable, but being close to the lifts and breakfast room meant disturbances throughout the night and morning. The service was a bit lacking in warmth initially but improved with the lovely restaurant staff in the evening. Overall, a decent stay but with some room for improvement.
Rooms
7.0
The room was clean and serviceable, but the proximity to the lifts and breakfast room created disturbances.
Service
7.0
The service could have been more welcoming initially, but the restaurant staff in the evening were lovely.
Location
9.0
The hotel's location is fantastic for accessing the London Excel centre and DLR, providing easy access to London attractions.
Dining
6.0
The dining experience was average, lacking some options for the money paid.
Facilities
8.0
The hotel offers basic facilities that meet the needs of most guests.
Herbert
United Kingdom,
June
2024
7.6/10
The hotel had a good size room, very clean, with friendly staff, situated in a great location for the O2. However, the breakfast timings were unclear, and there was a strong smell of cigarettes. The parking fee of £16 was a downside; it should be free for guests and might deter me from returning.
Rooms
8.0
The room was modern and spacious, meeting my expectations.
Service
9.0
The staff, from cleaners to managers, were extremely friendly throughout my stay.
Location
7.0
The hotel's proximity to the Custom House DLR station and Excel Centre was very convenient, but the distance from central London was a drawback.
Dining
7.0
The dining experience, although Continental, offered a nice Classic English breakfast and fresh fruit, exceeding my expectations.
Facilities
7.0
The hotel had good facilities overall, but the charge for parking was an inconvenience.
Modern Rooms
Smell of Cigarettes
Samuel
United States,
May
2024
5.6/10
I had a bit of a mixed experience at this hotel. The room I was given was already occupied, but they quickly sorted out an alternative room for me. The cleanliness was average, and the tea and coffee were not restocked. The food selection was limited and not very tasty.
Rooms
6.0
The room was clean, but the initial mix-up was not ideal. The tea and coffee situation could have been better.
Service
5.0
The service fell short. I was woken up early by a fire alarm set off by a staff member without warning. They also didn't respond when I needed assistance.
Location
7.0
The location was convenient, especially if you need to be close to ExCeL. However, the noise levels were high early in the morning.
Dining
5.0
I didn't have a great dining experience. The breakfast options were limited, and there were extra charges for parking.
Facilities
6.0
The facilities were basic but functional. Nothing outstanding but served their purpose.
William
United Kingdom,
May
2024
7.2/10
The hotel was exceptionally clean and comfortable, nothing like the pictures on Booking. It felt more like the quality I would expect in a youth hostel but for ten times the price. While it's not for partying in the rooms, just for sleeping, it still provided a decent stay overall.
Rooms
7.0
The rooms were basic but clean and comfortable, suitable for a good night's rest.
Service
6.0
The staff were unsure if we needed two rooms or separate beds but were polite and helpful overall. Not everyone was attentive, but a few receptionists were really trying to assist or make amends when needed.
Location
8.0
The location was fantastic for my visit to ExCeL London, although a bit tiny and hard to navigate at times. It required travel by DLR and tube to reach the city center.
Dining
8.0
The dining experience was good and quite varied, offering plentiful and tasty options that really set you up for the day.
Facilities
7.0
The facilities were adequate for the stay, nothing extraordinary but functional.
Cleanliness
Basic amenities
Roy
United Kingdom,
April
2024
6.8/10
The hotel's location near Excel centre and Dockland Light Railway was excellent, but the noisy surroundings and distance from the city center were drawbacks. The rooms were well-designed and comfortable, although some areas were outdated. The service was polite and helpful, especially for directions. Dining was a mixed experience with good selections but questionable quality. Overall, the location and room comfort stood out, while noise disruptions and distance were issues to consider.
Rooms
7.0
The rooms were comfortable and well-designed to accommodate our needs, but some areas were extremely old and basic, creating a cramped experience.
Service
8.0
The service was polite and helpful, with staff assisting promptly, although experiencing some boredom and dissatisfaction.
Location
6.0
The hotel's proximity to Excel centre, Docklands, and city airport was convenient, but the noise and distance from the city center were annoyances to note.
Dining
6.0
The dining experience had a good variety of options, although the quality was inconsistent, making it a mixed experience.
Facilities
7.0
The facilities were servicable, catering to basic needs, but with some areas showing signs of wear and tear.
Paul
United States,
April
2024
6.4/10
My stay at the hotel was a mixed experience. While the room had all the necessary facilities, it had definitely seen better days with stains on the walls and carpet. Additionally, being positioned directly above the hotel entrance led to a lot of noise, making it challenging to sleep. On the bright side, the service was decent, and the staff remained calm and friendly even during busy times. The location was convenient for my purpose, but the noise from the pub nearby was a drawback. The dining experience was satisfactory, although limited options were available. The facilities were average, with some areas showing signs of wear and tear.
Rooms
6.0
The room had all the necessary facilities but showed signs of wear and tear.
Service
7.0
The service was decent, and the staff remained friendly even during busy times.
Location
6.0
The location was convenient for my purpose, but noise from the nearby pub was a downside.
Dining
7.0
The dining experience was satisfactory, although limited options were available.
Facilities
6.0
The facilities were average, with some areas showing signs of wear and tear.
Henry
United Kingdom,
April
2024
7.2/10
My stay at the hotel was alright but had a few drawbacks. The rooms were fine and well stocked by the cleaning staff, but they had a strong smell of cigarettes. The £16 parking fee felt unnecessary for guests. The noise from plumbing and doors slamming was a bit bothersome, and although advertised on the website, this might make me think twice about returning.
Rooms
7.0
The rooms were well stocked by the cleaning staff but had a strong smell of cigarettes. The parking fee of £16 was disappointing.
Service
7.0
The staff were really friendly, helpful, and polite. They provide a good full English breakfast and a fantastic shower, although a bit cramped. However, they overlooked our booking entirely.
Location
8.0
The location was what I expected and near the train station. It was convenient for access to the O2 but could get crowded during busy times.
Dining
8.0
The dining was very nice with a good selection including fruits, cold ham, cheese, and cereals. However, adding some cooked breakfast options could enhance the experience.
Facilities
6.0
The hotel offers room service, laundry, wake up service, and tours/ticket assistance. Despite the minor issues, the facilities meet basic needs.
George
United Kingdom,
March
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. I appreciated the cleanliness and value for money, the convenience of having a pub next door for meals, and the private bathroom in the room. However, the room didn't match what I expected, being small with a tiny window and a twin bed layout that I didn't order.
Rooms
7.0
The room was very clean and the fact that it had a private bathroom was a plus. However, the layout didn't meet my expectations.
Service
9.0
The staff was incredibly friendly and helpful, from assisting with transportation directions to addressing issues with door access. However, I did encounter a minor hiccup with the discount application during meals.
Location
8.0
The location was great for accessing the DLR and close to train stations, but public transportation was a bit uncomfortable. The area was quiet and comfortable overall.
Dining
8.0
The dining experience was good with a variety of food options, but some items could have been warmer. The proximity to a pub added to the convenience.
Facilities
7.0
The presence of a pub next door added value, but some details like breakfast quality could be improved.
Charles
United Kingdom,
March
2024
6.4/10
My stay at the hotel had its ups and downs. The rooms were a bit noisy with plumbing sounds and occasional door slamming, but they were still good value for money in terms of comfort and size. I had to be reallocated to an alternative room, which was a bit tatty and worn out. The service was a mixed bag with deliberate hot water shutoffs, but the staff were very welcoming and friendly, offering room service, laundry, wake-up service, and tours/ticket assistance. The location was almost perfect, especially for the Excel Centre and getting around that part of London, though I witnessed some issues with other guests being rebooked into a nearby hotel. The dining experience had its lows, with poor quality food that led me to skip breakfast on the second day of my stay. Overall, the facilities were decent, providing the basic amenities needed for a comfortable stay.
Rooms
7.0
The rooms were a bit noisy, but offered good value in terms of comfort and size. The alternative room I was reallocated to was a bit tired and tatty.
Service
6.0
Despite some management issues and setbacks like constant problems and lack of availability, the staff were really friendly and tried their best to assist guests with various services.
Location
8.0
The hotel's location was almost perfect for my needs, especially being close to the Excel Centre and the tube station for easy access. However, there were some incidents of guests being relocated to other nearby hotels.
Dining
5.0
The dining experience was quite disappointing with poor quality food, making me opt to eat out for breakfast on the second day of my stay.
Facilities
7.0
The facilities were sufficient, offering basic services and amenities for a comfortable stay.
Thomas
United States,
March
2024
6.6/10
I found the hotel to be in a convenient location for accessing Greenwich Park and Excel. The rooms were clean and a good size, although the open fronted shelf/hanging arrangement was not to my liking. The bathroom was a bit cramped with limited space for toiletries. Despite these minor issues, the hotel's proximity to key attractions was a plus point.
Rooms
8.0
The rooms were clean and a good size, but the bathroom was a bit small with limited storage space.
Service
7.0
The service was decent overall, with standout staff members like Valentine and Laura providing excellent assistance. However, there were some lapses in basic manners and professionalism among the staff.
Location
6.0
The location was convenient for accessing Greenwich Park and Excel, but lacked nearby amenities. The presence of cigarette smoke was off-putting
Dining
5.0
The dining experience offered a continental breakfast with the option to upgrade for a cooked meal at an additional cost. The atmosphere was noisy and reminiscent of a school canteen, with small plates causing some inconvenience.
Facilities
7.0
The facilities were sufficient without any major issues noted.
Alasdair
United Kingdom,
March
2024
7.0/10
The hotel room was small but purposeful, clean, and appropriate for our one-night stay. However, it had stains on the walls and carpet, and the noise from the entrance was quite disruptive. The shower temperature was inconsistent, swinging between cold and scalding, making it uncomfortable. It was very cold overall. The hotel had definitely seen better days.
Rooms
6.0
The room was small but purposeful, clean, and appropriate for a short stay. However, it had some cleanliness issues and noise disturbances from the entrance. The shower temperature fluctuated, and the room was very cold.
Service
8.0
The hotel staff were friendly and helpful overall, except for one staff member at the front desk. The included services like room service and laundry were convenient and satisfactory.
Location
7.0
The hotel's location was perfect for attending an event at the ExCel center and conveniently close to the Custom House ExCel station. However, it was quite far from other amenities.
Dining
7.0
The dining experience was adequate, offering a good selection of food choices. However, it was not exceptional or memorable.
Facilities
7.0
The hotel facilities were decent but not exceptional.
Kate
United States,
February
2024
5.6/10
My stay at the hotel was a mixed experience. The location is convenient for the airport and Excel Conventions center, offering a good night's sleep, although not as desirable as being closer to London itself. The service was friendly but disrupted by loud late-night cleaning. The dining situation was chaotic and not well-informed, leading to additional costs for a missed breakfast. However, the facilities were decent overall.
Rooms
5.0
The rooms felt like staying in a converted business office, lacking proper extraction and ventilation. The temperature issues were a letdown.
Service
6.0
The staff were friendly, but the late-night loud glass handling and early morning room entry for cleaning were disruptive.
Location
7.0
The hotel's proximity to the Excel Conventions center and being right outside the ExCel stop for the airport was convenient for my trip.
Dining
5.0
The dining experience was a circus, with confusion over breakfast timings and additional costs for missed meals.
Facilities
6.0
The facilities were decent, but improvements could be made in the dining area and room maintenance.
Nicholas
United Kingdom,
December
2023
8.4/10
The hotel was warm, clean, and comfortable with a clean and fresh atmosphere on the property. However, having to pay for parking was a bit of a downside. The service was friendly and welcoming, especially during check-out. The location couldn't have been better for me, being near the train station and perfect for activities at the Excel Centre. The dining experience offered a surprisingly good selection despite some initial hiccups. Overall, a comfortable stay with great value.
Rooms
9.0
The rooms were warm, clean, and comfortable, providing a cozy atmosphere.
Service
8.0
The service was friendly and welcoming, although there was a lack of help on certain issues.
Location
10.0
The location was perfect, near the train station and ideal for activities at the Excel Centre.
Dining
7.0
The dining experience was surprisingly good with a variety of options, despite some initial disgruntled staff.
Facilities
8.0
The facilities provided were satisfactory and met my needs during the stay.
Horace
United Kingdom,
December
2023
7.2/10
The hotel is ideally located for the ExCeL convention center, making it perfect for events, but the rooms are quite tatty with stained carpets and old furniture. Despite this, the design is thoughtful and functional. Service can be hit or miss, with some staff being abrupt, yet others are more accommodating. The dining options are varied and good value for money. The facilities are decent overall, but improvements in maintenance are needed.
Rooms
7.0
The room was comfortable and well designed to meet our needs, despite feeling quite small and poorly laid out with a sloping roof.
Service
6.0
Service can vary from abrupt to helpful, depending on the staff encountered.
Location
8.0
The hotel is excellently positioned for the ExCeL center and transportation links, although it's not very close to a subway station.
Dining
8.0
The dining experience offers a good selection at a reasonable price.
Facilities
7.0
Facilities are satisfactory, but maintenance could be improved for a better experience.
Harry
United Kingdom,
November
2023
7.2/10
The hotel is conveniently located near the Custom House ExCel station, making it excellent for events at the Excel and O2 arenas. The rooms are nice and clean, but some may have a strong smell of old cigarette smoke. The service was friendly and helpful overall, although some staff members seemed inexperienced. The dining options were limited, with basic breakfast choices. The location benefits event attendees but may not be the best for airport access. The facilities are decent, offering standard amenities for a comfortable stay.
Rooms
7.0
The rooms were nice and clean, but some had a strong smell of old cigarette smoke.
Service
7.0
The service was friendly and helpful, but some staff members seemed inexperienced.
Location
8.0
The location is great for those attending events at the Excel and O2 arenas, but not ideal for accessing the airport.
Dining
6.0
The dining options were limited, with basic breakfast choices.
Facilities
8.0
The facilities are decent, offering standard amenities for a comfortable stay.