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Ibis Styles London Excel Hotel, London

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From58US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

272 Victoria Dock Road, London, United Kingdom, E16 3BY

Ibis Styles London Excel is strategically located in Newham, directly opposite the bustling ExCeL Exhibition Centre. The hotel supports the NHS during challenging times by accommodating staff for the Nightingale Hospital construction. Guests can expect an ALLSAFE cleanliness label, ensuring high standards of hygiene. With easy access to public transport, it’s well-suited for both business and leisure travelers.

Location

Located in the Docklands, the hotel provides direct access to the ExCeL Center and is only two stops from Canning Town Tube Station via the DLR. The Emirates Air Line offers panoramic views of the River Thames, and the O2 Arena is just a 20-minute public transport journey away. Chargeable outdoor parking is available on-site for guests traveling by car.

Rooms

The hotel offers a variety of room configurations, including large studio apartments featuring a double and a single bed. Each room is equipped with luxury mattresses with extra toppers for added comfort. Amenities include an en suite bathroom with a power shower, tea and coffee-making facilities, and a work desk. Guests can enjoy a continental breakfast option in a spacious setting.

Eat & Drink

Ibis Styles boasts an on-site brasserie that serves a selection of hearty meals, including fine cuts of meat and high-stacked burgers. There is also a café offering baguettes and coffee, a restaurant with a diverse menu, and a traditional English pub for drinks and meals. Breakfast options include a hot menu available from early morning.

Leisure & Business

The hotel features four meeting rooms equipped with standard amenities for business travelers. Guests can also make use of convenient services such as complimentary Wi-Fi, tour/ticket assistance, and a quiet lounge area with a large LCD TV for relaxation. The reception area provides complimentary newspapers and has a 24-hour front desk.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Twin Room
Max:
2 persons
13 m² 
Bed options:
2 Single beds
Shower
Heating
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Studio Apartment
Max:
2 persons
25 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Interconnecting Room
Max:
2 persons
25 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
London 6.7 mi
Airports
London City (LCY) 1.6 mi
London Heathrow (LHR) 24.2 mi
Train
Woolwich Arsenal 2.2 mi
Metro stations
Canning Town Tube5000 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Elevator
  • Currency exchange

Guest Parking

  • Electric kettle

Services

  • Room service
  • Laundry
  • Tours/Ticket assistance
  • Wake up service

Dining

  • Breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Conference room

Children

  • Cribs

Spa & Leisure

  • Beach access

Room features

  • Wi-Fi in rooms
  • In-room air conditioning
  • In-room safe
  • Sitting area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Paid movies
  • Telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

272 Victoria Dock Road, London, United Kingdom, E16 3BY
Map view
street view
272 Victoria Dock Road, London, United Kingdom, E16 3BY
Nearby
Convention Center
ExCeL London
2000 ft
27 Western Gateway
Emirates Air Line
1900 ft
Bridges
Royal Victoria Dock and Bridge
1600 ft
Restaurants
Freemason's Cafe
900 ft
27 Freemasons Road
Rotisserie Chicken
2100 ft
ExCel Exhibition Centre 1 Western Gateway
Airline Cafe & Diner
1900 ft
Unit 2E Westgate Apartments 14 Western Gateway Royal Docks
Bonnane cafe
2400 ft
Coral Apartments 17 Western Gateway
Royal Docks Tandoori
2400 ft
369 Prince Regent Lane
Caffe Fratelli
2700 ft
Unit 1

Reviews and Ratings

Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Modern Rooms
Friendly Staff
Smell of Cigarettes
Parking Fee
6.4/10
Nice
Rooms
6.9
Location
7.5
Service
7.0
Dining
6.4
Guest reviews
6.4/10
based on 30 review
3.5/5 based on 2002 review
7.4
7.4/10based on 3409 review
#746 of 1,154 hotels in London based on Tripadvisor
David
United Kingdom, June  2024
7.4/10

I had a mixed experience at this hotel. The location was great, right opposite the London Excel DLR station, making it convenient for transportation. The room was clean and serviceable, but being close to the lifts and breakfast room meant disturbances throughout the night and morning. The service was a bit lacking in warmth initially but improved with the lovely restaurant staff in the evening. Overall, a decent stay but with some room for improvement.

Rooms
7.0
The room was clean and serviceable, but the proximity to the lifts and breakfast room created disturbances.
Service
7.0
The service could have been more welcoming initially, but the restaurant staff in the evening were lovely.
Location
9.0
The hotel's location is fantastic for accessing the London Excel centre and DLR, providing easy access to London attractions.
Dining
6.0
The dining experience was average, lacking some options for the money paid.
Facilities
8.0
The hotel offers basic facilities that meet the needs of most guests.
Herbert
United Kingdom, June  2024
7.6/10

The hotel had a good size room, very clean, with friendly staff, situated in a great location for the O2. However, the breakfast timings were unclear, and there was a strong smell of cigarettes. The parking fee of £16 was a downside; it should be free for guests and might deter me from returning.

Rooms
8.0
The room was modern and spacious, meeting my expectations.
Service
9.0
The staff, from cleaners to managers, were extremely friendly throughout my stay.
Location
7.0
The hotel's proximity to the Custom House DLR station and Excel Centre was very convenient, but the distance from central London was a drawback.
Dining
7.0
The dining experience, although Continental, offered a nice Classic English breakfast and fresh fruit, exceeding my expectations.
Facilities
7.0
The hotel had good facilities overall, but the charge for parking was an inconvenience.
Modern Rooms
Smell of Cigarettes
Samuel
United States of America, May  2024
5.6/10

I had a bit of a mixed experience at this hotel. The room I was given was already occupied, but they quickly sorted out an alternative room for me. The cleanliness was average, and the tea and coffee were not restocked. The food selection was limited and not very tasty.

Rooms
6.0
The room was clean, but the initial mix-up was not ideal. The tea and coffee situation could have been better.
Service
5.0
The service fell short. I was woken up early by a fire alarm set off by a staff member without warning. They also didn't respond when I needed assistance.
Location
7.0
The location was convenient, especially if you need to be close to ExCeL. However, the noise levels were high early in the morning.
Dining
5.0
I didn't have a great dining experience. The breakfast options were limited, and there were extra charges for parking.
Facilities
6.0
The facilities were basic but functional. Nothing outstanding but served their purpose.
William
United Kingdom, May  2024
7.2/10

The hotel was exceptionally clean and comfortable, nothing like the pictures on Booking. It felt more like the quality I would expect in a youth hostel but for ten times the price. While it's not for partying in the rooms, just for sleeping, it still provided a decent stay overall.

Rooms
7.0
The rooms were basic but clean and comfortable, suitable for a good night's rest.
Service
6.0
The staff were unsure if we needed two rooms or separate beds but were polite and helpful overall. Not everyone was attentive, but a few receptionists were really trying to assist or make amends when needed.
Location
8.0
The location was fantastic for my visit to ExCeL London, although a bit tiny and hard to navigate at times. It required travel by DLR and tube to reach the city center.
Dining
8.0
The dining experience was good and quite varied, offering plentiful and tasty options that really set you up for the day.
Facilities
7.0
The facilities were adequate for the stay, nothing extraordinary but functional.
Cleanliness
Basic amenities
Roy
United Kingdom, April  2024
6.8/10

The hotel's location near Excel centre and Dockland Light Railway was excellent, but the noisy surroundings and distance from the city center were drawbacks. The rooms were well-designed and comfortable, although some areas were outdated. The service was polite and helpful, especially for directions. Dining was a mixed experience with good selections but questionable quality. Overall, the location and room comfort stood out, while noise disruptions and distance were issues to consider.

Rooms
7.0
The rooms were comfortable and well-designed to accommodate our needs, but some areas were extremely old and basic, creating a cramped experience.
Service
8.0
The service was polite and helpful, with staff assisting promptly, although experiencing some boredom and dissatisfaction.
Location
6.0
The hotel's proximity to Excel centre, Docklands, and city airport was convenient, but the noise and distance from the city center were annoyances to note.
Dining
6.0
The dining experience had a good variety of options, although the quality was inconsistent, making it a mixed experience.
Facilities
7.0
The facilities were servicable, catering to basic needs, but with some areas showing signs of wear and tear.
Paul
United States of America, April  2024
6.4/10

My stay at the hotel was a mixed experience. While the room had all the necessary facilities, it had definitely seen better days with stains on the walls and carpet. Additionally, being positioned directly above the hotel entrance led to a lot of noise, making it challenging to sleep. On the bright side, the service was decent, and the staff remained calm and friendly even during busy times. The location was convenient for my purpose, but the noise from the pub nearby was a drawback. The dining experience was satisfactory, although limited options were available. The facilities were average, with some areas showing signs of wear and tear.

Rooms
6.0
The room had all the necessary facilities but showed signs of wear and tear.
Service
7.0
The service was decent, and the staff remained friendly even during busy times.
Location
6.0
The location was convenient for my purpose, but noise from the nearby pub was a downside.
Dining
7.0
The dining experience was satisfactory, although limited options were available.
Facilities
6.0
The facilities were average, with some areas showing signs of wear and tear.
Henry
United Kingdom, April  2024
7.2/10

My stay at the hotel was alright but had a few drawbacks. The rooms were fine and well stocked by the cleaning staff, but they had a strong smell of cigarettes. The £16 parking fee felt unnecessary for guests. The noise from plumbing and doors slamming was a bit bothersome, and although advertised on the website, this might make me think twice about returning.

Rooms
7.0
The rooms were well stocked by the cleaning staff but had a strong smell of cigarettes. The parking fee of £16 was disappointing.
Service
7.0
The staff were really friendly, helpful, and polite. They provide a good full English breakfast and a fantastic shower, although a bit cramped. However, they overlooked our booking entirely.
Location
8.0
The location was what I expected and near the train station. It was convenient for access to the O2 but could get crowded during busy times.
Dining
8.0
The dining was very nice with a good selection including fruits, cold ham, cheese, and cereals. However, adding some cooked breakfast options could enhance the experience.
Facilities
6.0
The hotel offers room service, laundry, wake up service, and tours/ticket assistance. Despite the minor issues, the facilities meet basic needs.
George
United Kingdom, March  2024
7.8/10

My stay at the hotel was a mix of positives and negatives. I appreciated the cleanliness and value for money, the convenience of having a pub next door for meals, and the private bathroom in the room. However, the room didn't match what I expected, being small with a tiny window and a twin bed layout that I didn't order.

Rooms
7.0
The room was very clean and the fact that it had a private bathroom was a plus. However, the layout didn't meet my expectations.
Service
9.0
The staff was incredibly friendly and helpful, from assisting with transportation directions to addressing issues with door access. However, I did encounter a minor hiccup with the discount application during meals.
Location
8.0
The location was great for accessing the DLR and close to train stations, but public transportation was a bit uncomfortable. The area was quiet and comfortable overall.
Dining
8.0
The dining experience was good with a variety of food options, but some items could have been warmer. The proximity to a pub added to the convenience.
Facilities
7.0
The presence of a pub next door added value, but some details like breakfast quality could be improved.
Charles
United Kingdom, March  2024
6.4/10

My stay at the hotel had its ups and downs. The rooms were a bit noisy with plumbing sounds and occasional door slamming, but they were still good value for money in terms of comfort and size. I had to be reallocated to an alternative room, which was a bit tatty and worn out. The service was a mixed bag with deliberate hot water shutoffs, but the staff were very welcoming and friendly, offering room service, laundry, wake-up service, and tours/ticket assistance. The location was almost perfect, especially for the Excel Centre and getting around that part of London, though I witnessed some issues with other guests being rebooked into a nearby hotel. The dining experience had its lows, with poor quality food that led me to skip breakfast on the second day of my stay. Overall, the facilities were decent, providing the basic amenities needed for a comfortable stay.

Rooms
7.0
The rooms were a bit noisy, but offered good value in terms of comfort and size. The alternative room I was reallocated to was a bit tired and tatty.
Service
6.0
Despite some management issues and setbacks like constant problems and lack of availability, the staff were really friendly and tried their best to assist guests with various services.
Location
8.0
The hotel's location was almost perfect for my needs, especially being close to the Excel Centre and the tube station for easy access. However, there were some incidents of guests being relocated to other nearby hotels.
Dining
5.0
The dining experience was quite disappointing with poor quality food, making me opt to eat out for breakfast on the second day of my stay.
Facilities
7.0
The facilities were sufficient, offering basic services and amenities for a comfortable stay.
Thomas
United States of America, March  2024
6.6/10

I found the hotel to be in a convenient location for accessing Greenwich Park and Excel. The rooms were clean and a good size, although the open fronted shelf/hanging arrangement was not to my liking. The bathroom was a bit cramped with limited space for toiletries. Despite these minor issues, the hotel's proximity to key attractions was a plus point.

Rooms
8.0
The rooms were clean and a good size, but the bathroom was a bit small with limited storage space.
Service
7.0
The service was decent overall, with standout staff members like Valentine and Laura providing excellent assistance. However, there were some lapses in basic manners and professionalism among the staff.
Location
6.0
The location was convenient for accessing Greenwich Park and Excel, but lacked nearby amenities. The presence of cigarette smoke was off-putting
Dining
5.0
The dining experience offered a continental breakfast with the option to upgrade for a cooked meal at an additional cost. The atmosphere was noisy and reminiscent of a school canteen, with small plates causing some inconvenience.
Facilities
7.0
The facilities were sufficient without any major issues noted.
Alasdair
United Kingdom, March  2024
7.0/10

The hotel room was small but purposeful, clean, and appropriate for our one-night stay. However, it had stains on the walls and carpet, and the noise from the entrance was quite disruptive. The shower temperature was inconsistent, swinging between cold and scalding, making it uncomfortable. It was very cold overall. The hotel had definitely seen better days.

Rooms
6.0
The room was small but purposeful, clean, and appropriate for a short stay. However, it had some cleanliness issues and noise disturbances from the entrance. The shower temperature fluctuated, and the room was very cold.
Service
8.0
The hotel staff were friendly and helpful overall, except for one staff member at the front desk. The included services like room service and laundry were convenient and satisfactory.
Location
7.0
The hotel's location was perfect for attending an event at the ExCel center and conveniently close to the Custom House ExCel station. However, it was quite far from other amenities.
Dining
7.0
The dining experience was adequate, offering a good selection of food choices. However, it was not exceptional or memorable.
Facilities
7.0
The hotel facilities were decent but not exceptional.
Kate
United States of America, February  2024
5.6/10

My stay at the hotel was a mixed experience. The location is convenient for the airport and Excel Conventions center, offering a good night's sleep, although not as desirable as being closer to London itself. The service was friendly but disrupted by loud late-night cleaning. The dining situation was chaotic and not well-informed, leading to additional costs for a missed breakfast. However, the facilities were decent overall.

Rooms
5.0
The rooms felt like staying in a converted business office, lacking proper extraction and ventilation. The temperature issues were a letdown.
Service
6.0
The staff were friendly, but the late-night loud glass handling and early morning room entry for cleaning were disruptive.
Location
7.0
The hotel's proximity to the Excel Conventions center and being right outside the ExCel stop for the airport was convenient for my trip.
Dining
5.0
The dining experience was a circus, with confusion over breakfast timings and additional costs for missed meals.
Facilities
6.0
The facilities were decent, but improvements could be made in the dining area and room maintenance.
Nicholas
United Kingdom, December  2023
8.4/10

The hotel was warm, clean, and comfortable with a clean and fresh atmosphere on the property. However, having to pay for parking was a bit of a downside. The service was friendly and welcoming, especially during check-out. The location couldn't have been better for me, being near the train station and perfect for activities at the Excel Centre. The dining experience offered a surprisingly good selection despite some initial hiccups. Overall, a comfortable stay with great value.

Rooms
9.0
The rooms were warm, clean, and comfortable, providing a cozy atmosphere.
Service
8.0
The service was friendly and welcoming, although there was a lack of help on certain issues.
Location
10.0
The location was perfect, near the train station and ideal for activities at the Excel Centre.
Dining
7.0
The dining experience was surprisingly good with a variety of options, despite some initial disgruntled staff.
Facilities
8.0
The facilities provided were satisfactory and met my needs during the stay.
Horace
United Kingdom, December  2023
7.2/10

The hotel is ideally located for the ExCeL convention center, making it perfect for events, but the rooms are quite tatty with stained carpets and old furniture. Despite this, the design is thoughtful and functional. Service can be hit or miss, with some staff being abrupt, yet others are more accommodating. The dining options are varied and good value for money. The facilities are decent overall, but improvements in maintenance are needed.

Rooms
7.0
The room was comfortable and well designed to meet our needs, despite feeling quite small and poorly laid out with a sloping roof.
Service
6.0
Service can vary from abrupt to helpful, depending on the staff encountered.
Location
8.0
The hotel is excellently positioned for the ExCeL center and transportation links, although it's not very close to a subway station.
Dining
8.0
The dining experience offers a good selection at a reasonable price.
Facilities
7.0
Facilities are satisfactory, but maintenance could be improved for a better experience.
Harry
United Kingdom, November  2023
7.2/10

The hotel is conveniently located near the Custom House ExCel station, making it excellent for events at the Excel and O2 arenas. The rooms are nice and clean, but some may have a strong smell of old cigarette smoke. The service was friendly and helpful overall, although some staff members seemed inexperienced. The dining options were limited, with basic breakfast choices. The location benefits event attendees but may not be the best for airport access. The facilities are decent, offering standard amenities for a comfortable stay.

Rooms
7.0
The rooms were nice and clean, but some had a strong smell of old cigarette smoke.
Service
7.0
The service was friendly and helpful, but some staff members seemed inexperienced.
Location
8.0
The location is great for those attending events at the Excel and O2 arenas, but not ideal for accessing the airport.
Dining
6.0
The dining options were limited, with basic breakfast choices.
Facilities
8.0
The facilities are decent, offering standard amenities for a comfortable stay.
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Rooms and Guests2 Guest, 1 Room